Privacy Policy

This Privacy Policy explains how Coolbest Aircon Servicing ("Coolbest Aircon", "we", "us", "our") collects, uses, discloses, and protects personal data in compliance with the Singapore Personal Data Protection Act 2012 (PDPA).

1. Information We Collect

When you contact us via WhatsApp, phone, email, or our website forms, we may collect:

• Your name and contact number
• Your email address (optional)
• Your service address or postal code
• Details about the aircon work you need (unit count, brand, symptoms)
• Any photos or descriptions you choose to send us

Our website may also collect non-personal technical data via cookies and analytics — page views, referrer, browser type, and approximate location based on IP address.

2. How We Use Your Information

We use your information to:

• Quote and schedule the aircon service you requested
• Dispatch a technician to your address
• Send service confirmations, reminders, and warranty notifications
• Issue invoices and process payments
• Respond to follow-up questions and warranty claims
• Improve our service and website experience

3. Sharing of Information

We do not sell or rent your personal data. We share information only with:

• Our employed technicians, strictly to fulfil your booking
• Service providers we use to operate our business (payment processors, form processing via Formsubmit.co)
• Authorities when required by Singapore law

4. Data Retention

We retain customer service records for up to seven (7) years to support warranty claims and Singapore tax record requirements. WhatsApp conversation history is retained as long as needed to maintain the customer relationship.

5. Your PDPA Rights

Under the PDPA you have the right to:

• Request access to the personal data we hold about you
• Request corrections to inaccurate data
• Withdraw consent for further marketing communications at any time

To exercise any of these rights, email us at hello@coolbestaircon.com.

6. Cookies & Analytics

We use minimal cookies and basic web analytics to understand which pages are most useful to homeowners. You may disable cookies in your browser at any time without losing the ability to book a service through WhatsApp or phone.

7. Security

We take reasonable precautions to protect personal data — including encrypted website forms, restricted internal access, and secure messaging tools. No system is fully invulnerable, and we encourage customers to share only the information necessary for the booking.

8. Updates to This Policy

We may update this policy from time to time. The "last updated" date at the top of this page reflects the most recent revision.

9. Contact

Coolbest Aircon Servicing
Block 540 #03-1108 Jurong West Avenue 1, Singapore 640540
Email: hello@coolbestaircon.com
WhatsApp / Phone: +65 9182 5233